Last updated: April 17, 2026
These Terms and Conditions (“Terms”) govern your access to and use of https://ed-relocationspecialists.com (the “Website”) and the moving and related services (the “Services”) provided by ED Enterprise (“Company,” “we,” “us,” or “our”). By accessing the Website or using our Services, you agree to be legally bound by these Terms.
1. Use of the Website
You must be at least 18 years of age and legally capable of entering into binding contracts to use the Website or book our Services.
You agree to provide accurate, current, and complete information when requesting a quote, making a booking, or submitting any forms on the Website. You are responsible for keeping your account details and contact information confidential and for all activities that occur under your name or contact details.
We reserve the right to refuse access to the Website, decline service, or cancel any booking at our sole discretion if we suspect a violation of these Terms or any improper use of the Website or Services.
2. Quotes, Estimates, and Bookings
All quotes and estimates provided by ED Enterprise are based on the information you supply, including the volume and nature of items to be moved, access conditions at both locations, distance, and any special requirements you disclose.
Quotes and estimates are approximate and not guaranteed. They may be adjusted if the actual conditions of the move differ materially from the details originally provided. Final charges will reflect the Services actually performed.
Certain bookings may require a deposit or pre-authorization. Specific payment, cancellation, and booking conditions will be outlined in your booking confirmation or a separate agreement. You are responsible for carefully reviewing all estimates and booking details and notifying us promptly of any changes or corrections.
3. Customer Responsibilities
By booking our Services, you agree to:
Ensure all items are properly packed and ready for transport on the scheduled day, unless packing services were explicitly included in your booking.
Provide safe, clear, and unobstructed access to pickup and delivery locations, including elevators, staircases, entrances, and parking, and secure any required building permits or approvals in advance.
Notify us in advance of any fragile, valuable, oversized, or specialty items that require special handling, equipment, or extra care.
Comply with all applicable laws, regulations, and building rules in connection with your move.
Confirm that you are the lawful owner of the items being moved or that you have full authorization from the owner to arrange their transportation.
4. Excluded and Prohibited Items
We reserve the right to refuse transportation of certain items, including but not limited to:
Hazardous, flammable, explosive, or otherwise dangerous materials.
Illegal substances or any items prohibited by law.
Perishable food, live animals, or plants, unless we have expressly agreed in writing to transport them prior to the move date.
If you include any prohibited items without our prior written approval, you will be solely responsible for any resulting loss, damage, fines, penalties, or legal consequences.
5. Payment Terms
Payment terms will be specified in your estimate or booking confirmation. Unless otherwise agreed in writing, a deposit is usually required prior to the move, with the balance due upon completion of the Services.
Additional charges may apply for services or conditions not included in the original quote, such as extra labor, long carries, multiple flights of stairs, additional stops, waiting time, or changes to the original move plan.
If payment is not received when due, we may apply late fees and, to the extent permitted by law, retain your goods until full payment is made.
6. Cancellations and Rescheduling
Cancellations and rescheduling are subject to the notice periods and fees outlined in your estimate, booking confirmation, or our current cancellation policy.
Insufficient notice may result in forfeiture of all or part of your deposit and additional charges for costs already incurred.
We may also need to postpone, reschedule, or cancel a move due to circumstances beyond our reasonable control, such as severe weather, unsafe conditions, or mechanical issues. In such cases, we will notify you as soon as possible and work with you to arrange a suitable alternative.
7. Liability for Loss or Damage
Our liability for loss of or damage to your goods is limited to the extent permitted by applicable law and as specified in your estimate, bill of lading, or other moving documentation.
You must inspect your goods upon delivery and note any visible damage on the delivery paperwork before signing. Hidden damage must be reported to us in writing within the timeframe specified in your moving documents.
Compensation limits may depend on the valuation or protection option you selected at booking. Optional additional coverage may be available for an extra fee. We are not responsible for damage caused by events beyond our control, including natural disasters, extreme weather, or pre-existing conditions of your items.
8. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, loss of data, or loss of goodwill.
Our total liability for any claim arising from these Terms or the Services will not exceed the amount you paid to ED Enterprise for the specific Service that gave rise to the claim.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
9. Intellectual Property
All content on https://ed-relocationspecialists.com, including text, graphics, logos, images, and software, is the property of ED Enterprise or its licensors and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Website without our prior written consent.
10. Privacy
Your use of the Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using https://ed-relocationspecialists.com, you confirm that you have read and agree to our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the state in which ED Enterprise has its principal place of business, without regard to conflict of laws rules.
Any disputes arising from these Terms or our Services will first be addressed informally by contacting us at [email protected] or . If the matter cannot be resolved informally, it shall be resolved exclusively in the state or federal courts located in or serving our principal business location, and you consent to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on https://ed-relocationspecialists.com with a new “Last updated” date. Your continued use of the Website or Services after the changes take effect constitutes your acceptance of the updated Terms.
13. Contact Information
If you have any questions regarding these Terms, please contact us:
Via the contact form on https://ed-relocationspecialists.com
By email: [email protected]